Do you accept mail-ins?
Yes, we accept shipments from across the U.S., except for Alaska and Hawaii. Please contact us prior to shipment so we can get your contact and tracking information. Please also include all contact information in the package with your device as well.
What are your turnaround times?
Repairs are handled in the order they are received. Turnaround depends on both when your device arrives and its place in line when it does. Mail-in repairs average about a week; many in-person drop-offs are completed same or next day. Cell phone repairs are prioritized once parts arrive to help minimize the time customers are without their phones.
Do you have any options for quick service for urgent repairs?
Yes. For an additional $50 charge, your repair moves ahead of standard repair tickets. Expedited orders are handled in the order they are received.
What kind of warranties or guarantees do you offer?
Most repairs include a six-month warranty. See our Service Policy for exclusions. Monthly MyProtection insurance is also available for phones and tablets.
Do I need to back-up my data before service?
We recommend backing up your data whenever possible. While we take care during repairs, data loss is always a possibility.
Do I need to make an appointment before drop-off?
Yes. Please call or text before coming by so we can make arrangements to make the process as smooth as possible.
What happens if a device can't be repaired?
If we're unable to complete a repair, we'll explain what we found and discuss your options before proceeding any further. please refer to our Service Policy for details about any applicable diagnostic or return charges.