Service Policy

Game Console Rezzurectionz Repair Service Agreement

Version: October 1, 2026. This agreement applies to the device and service identified on the associated repair ticket, whether you bring the device to us or mail it to our Michigan shop from a U.S. address. Please review and sign it before sending or leaving the device with us. The approved ticket, including any later approvals, identifies the particular work and charges.

Authorization & Estimates

By signing, you confirm that you own the device identified on your repair ticket or have the owner's permission to authorize service and access needed for it. You authorize Game Console Rezzurectionz to inspect and diagnose that device and to perform only the work and charges you have approved on the ticket. Diagnosis may require opening the device. We will tell you about any applicable diagnostic or repair-attempt fee before that work begins.

We will record the device's identifying information, apparent condition, and accessories received on the ticket. Please review that record and tell us promptly if it is inaccurate.

An estimate covers only the work described in it. Diagnosis may reveal additional problems or make a proposed repair unnecessary. We will explain any change in scope or price and obtain your approval before performing additional work or ordering additional parts. You may decline the additional work, but you remain responsible for charges you previously approved and work already performed, subject to the cancellation and no-fix refund terms below.

Repair Risks & Data

Electronic devices can have hidden damage or failing components. Opening a device, removing an adhesive-mounted screen, working on a circuit board, or servicing a liquid-damaged device can reveal or worsen existing problems, and a repair may be unsuccessful. Screens, biometric features, and other components may be especially fragile. We will use reasonable care and tell you when we identify a material risk that changes the proposed work. This acknowledgment of inherent repair risks does not excuse damage caused by our failure to use reasonable care.

Please back up your data before giving us a device whenever possible. Data may already be inaccessible because of the device failure, and diagnosis or repair may make data inaccessible or require a reset. We cannot guarantee that data will survive. We do not intentionally open, read, or browse the contents of your personal files, photos, messages, or accounts. Authorized diagnosis, backup, or recovery may involve testing the device or transferring data without reviewing its contents. We will limit those activities to the work you approve. We will obtain your approval before intentionally resetting or erasing the device as part of diagnosis or repair. If you request backup or recovery, we will explain the proposed work, any transfer media, and the quoted price or approved maximum before proceeding. The amount and viability of data to be recovered may affect the quote. We will return any original data-storage devices you supplied unless you instruct us otherwise.

For data-recovery requests, we will record on the ticket what data or access you want us to try to recover, whether partial recovery would meet your goal, and any approved attempt fee. Recovery is not guaranteed.

Parts, upfront payments, and repair-attempt fees

Before starting repair work or ordering or installing a part, we will contact you and obtain your approval for the work and charges on the ticket. For a part, we will identify it on the ticket, state its known condition (new, used, or refurbished) and whether it is original-equipment-manufacturer (OEM) or aftermarket if known, and, for parts we supply, quote the price and an estimated arrival date if available. We will also tell you whether a separate written part warranty will be provided to you, as described below. Arrival and completion dates are estimates. If the parts to be ordered on your approved estimate total more than $50, we require an upfront payment before ordering them. The exact amount will be shown on the approved ticket and credited toward the repair's final invoice. Any remaining balance is due when the job is complete. If we cannot obtain a required part and you do not approve a substitute, we will stop the repair and apply the cancellation and no-fix refund terms below. Game-console repairs include standard refurbishment as described in the approved ticket.

You may request installation of a part you supply. We will examine it before installation and may decline a part that appears damaged, incompatible, or unsafe to install; this examination does not establish its quality or performance. Because we cannot verify its source, quality, or history, we do not warrant the customer-supplied part itself or problems caused by its defects or incompatibility. Our six-month hardware workmanship warranty still covers defects in how we install it. If we correctly install your part but its defect or incompatibility prevents the original problem from being resolved, the approved installation labor remains payable. We will explain that finding; any further labor or parts require your approval before we charge for them.

We may propose a diagnostic or repair-attempt fee case by case. Before that work begins, we will state the amount on your ticket, explain when it is owed (including whether it is owed if the attempt does not succeed), state whether it will be credited toward an approved repair, and obtain your approval. No fee is charged unless you approve it.

Cancellation & No-fix Refunds

If you cancel or decline an approved repair after we have incurred costs, you remain responsible only for approved work and actual, nonrefundable costs whose amount or maximum we disclosed and you approved before we incurred them. These may include used shipping labels or postage, shipping paid to obtain or return a part, supplier restocking fees, and special-order parts that cannot be returned. Supplier refund policies vary; we will itemize these amounts, credit any refund or credit we receive, and promptly refund any excess upfront payment.

If the approved repair does not resolve the problem identified on the ticket, we will not charge the approved repair price, except for approved labor correctly performed to install a defective or incompatible customer-supplied part as described above. If you report within 30 days after pickup or delivery that the original problem was never resolved, we will inspect the device and apply this no-fix rule if confirmed. We may retain only the approved customer-supplied-part installation labor, if applicable, a separately approved diagnostic or repair-attempt fee, and actual, separately approved nonrefundable third-party costs up to the approved maximum. We will itemize those charges, credit any supplier refund or credit we receive, and promptly refund the remainder of any upfront payment. After the 30-day no-fix reporting period, a covered workmanship defect is handled under the limited workmanship warranty below, and an independent part defect is handled under the part-specific written terms, if any. We will not charge you for costs caused by our own error or for correcting a covered defect in our workmanship. This provision does not reduce any remedy required by law.

Time & Payment

We will make reasonable efforts to complete work promptly, but repair and part-delivery times are estimates, not guarantees. We will tell you about material delays when we learn of them.

We will record any upfront payment as a credit on the same repair ticket and provide one itemized final invoice when the repair is complete or we determine that it cannot be completed. For a no-fix result, we will ask whether you want pickup or return by mail before finalizing the invoice. If you do not respond within seven days after that notice, we will issue the invoice without return postage and hold the device for pickup or a later authorized shipment. If you later request shipping, we will quote it, add the approved charge to the same repair ticket, and provide an updated itemization before buying the label. If a job includes more than one type of service, the invoice will separately identify hardware labor, shop-supplied repair parts, and software or data-recovery work so that charges and any refund can be determined. For a successful repair, any remaining balance is due at completion. For a no-fix result, only the charges described above are due. You pay to ship the device to us. We pay standard return shipping, except when the job is a no-fix and you still want the unrepaired device mailed back. In that case, you pay the quoted return cost, which we will obtain your approval and payment for before buying the label. You also pay any optional shipping upgrade or additional carrier coverage that you request and approve. We may retain a device for unpaid qualifying repair charges only to the extent permitted by law, as described below. We will notify you when the device is ready and state how to arrange pickup or return shipment.

Limited Workmanship Warranty & Part-Specific Coverage

Game Console Rezzurectionz warrants to the customer named on the repair ticket that our hardware repair workmanship, including installation of a customer-supplied part, will be free from defects for six months after you pick up the device or it is delivered to you. Our software-service and data-recovery workmanship will be free from defects for 30 days after pickup or delivery. If a ticket includes both types of work, each period applies only to the corresponding work. We do not guarantee that lost or inaccessible data can be recovered.

We do not offer one standard written warranty for every part we supply; available coverage varies by part and supplier. Before you approve a particular part or become responsible for its cost, we will state on the ticket whether a separate written warranty for that part will be provided to you. If so, we will give you its complete customer-facing terms, including who provides and honors it, the covered part and defects, when coverage starts and ends, the remedy and claim steps, exclusions, and any shipping or removal and reinstallation charges. If no separate written parts warranty is provided, the ticket will say so. A supplier warranty issued only to our shop does not automatically pass to you or shorten our workmanship warranty. Your rights under applicable law remain in effect.

If a covered defect in our workmanship appears within its period, we will inspect and correct it without an additional charge. If our defective workmanship damages a part, we will correct that damage or replace the affected part at no additional charge. If we cannot correct the workmanship defect after a reasonable opportunity, we will refund the amount you paid for the affected repair work and pay the reasonable replacement value of any part damaged by our defective workmanship that we have not corrected or replaced, subject to any additional remedy required by law. A defect in a part itself, unrelated to our workmanship, is handled under any part-specific written warranty provided to you and applicable law.

To request workmanship warranty service, contact Game Console Rezzurectionz, Attn: Tomas Yaczik, 270 N. Oliver St., Alpena, MI 49707; phone (602) 859-1864; or email tomas@gcrezzurectionz.com within the applicable workmanship-warranty period. Describe the problem and give us the ticket number if available. We will explain how to bring or ship the device to us for inspection. You pay the cost of shipping the device to us unless applicable law requires otherwise; we pay standard return shipping except after a no-fix result when you ask us to mail back the unrepaired device. We normally use USPS Ground Advantage, which currently includes up to $100 of carrier insurance under USPS rules, for return shipments. If inspection finds no covered workmanship defect, we will explain the finding and obtain your approval before any noncovered work or charge. For a part-specific warranty, follow the claim instructions in its separate written terms.

Our workmanship warranty does not cover a problem to the extent it was caused by normal wear, pre-existing damage, an accident, liquid exposure, misuse, an external power problem, new malware acquired after delivery, software changes or updates after delivery that we did not perform, a defective or incompatible customer-supplied part, or a later repair or modification (including a specialty modification) performed by you or someone else. A later repair, modification, software change, or third-party part or accessory does not by itself cancel workmanship coverage; the exclusion applies only to a problem it caused. We do not warrant a customer-supplied part itself, but we do warrant our installation workmanship.

Our workmanship warranty does not reimburse original inbound shipping, optional shipping upgrades or coverage, travel, downtime, or temporary replacement costs, except where applicable law requires otherwise and except for our responsibility for a return shipment we arrange as described below. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. We will not charge you supplier return shipping, restocking fees, used-label costs, or other nonrefundable supplier costs to correct a covered defect in our workmanship. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Shipping & Pickup

You pay to ship the device to us and are responsible for secure packaging and loss or damage in transit until we receive the package at the address we provided, except to the extent caused by our own error, including an incorrect label or packaging instructions we supplied. Use a trackable service and obtain enough carrier coverage for the device's value. We will document visible shipping damage when we receive the package and notify you. If the device has a swollen, damaged, or recalled lithium battery, contact us before shipping it; do not mail it until we have agreed on a lawful delivery method. If carrier or legal restrictions prevent return shipment, we will contact you to arrange a lawful way to return the device.

We pay standard return shipping except after a no-fix result when you still want the unrepaired device mailed back; in that case, you pay the quoted return cost. We normally package and arrange return shipment through USPS Ground Advantage, which currently includes up to $100 of carrier insurance subject to USPS terms and proof-of-value requirements. This is a carrier coverage limit, not a guaranteed $100 payment. You may request another carrier or service or additional carrier coverage at your expense; we will quote the extra cost and obtain your approval before shipment. Additional carrier coverage changes only the potential carrier reimbursement, not our responsibility to you. You are not responsible for loss or damage during a return shipment that we arrange, and your rights against us do not depend on buying extra coverage. Carrier insurance does not cap our responsibility. If the device arrives damaged, notify us promptly and keep the device and packaging so we can handle the carrier claim and work with you on a remedy.

Please arrange pickup or authorized return shipment within 30 days after we send the final invoice and ready-for-pickup or return-shipment notice. The final invoice is due when issued. We may retain the device for unpaid charges only where the law permits. If you need more time, contact us to arrange storage; a $40-per-month storage charge will apply only if we agree to that arrangement with you in writing, which will state when the charge begins. The 30-day collection deadline does not transfer ownership of the device or permit us to sell it after 30 days.

Unpaid Charges & Michigan Lien Sale

For a qualifying device held at our Michigan shop, Michigan Compiled Laws 570.186–570.187 may give us a lien for the just and reasonable value of qualifying repair work and materials and may allow us to retain possession until those charges are paid. Unpaid return postage by itself does not establish this repair lien. If a device subject to that lien remains in our possession, unpaid and without a legal proceeding concerning it, for nine months after it is ready for delivery and the charges are due, we may enforce the lien through a public sale to the highest bidder, but only if the statute and other applicable law permit it and we follow all required public-sale procedures in Michigan. Those procedures include sending registered-mail notice of the sale's time and place and the amount claimed to the last known address of the owner or person who delivered the device at least 30 days before sale. Please provide your current postal address and update us if it changes while we hold your device. You may pay the lien charges before the advertised sale date. Sale proceeds will be applied to the lien, costs, and expenses; any surplus will be paid to the city or township clerk for your benefit, with registered-mail notice of that deposit. Before any lawful sale, we will take reasonable, technically feasible steps to protect, erase, or remove accessible personal data without reviewing its contents and to the extent permitted by applicable law. If your bill is paid or no qualifying lien exists but the device remains uncollected, we will contact you to arrange pickup or return shipment; we will not use this unpaid-repair lien-sale process merely because you have not collected it.

Optional MyProtection Plan

If you separately purchase MyProtection for an eligible device, the plan's written service contract and your enrollment confirmation govern eligibility, coverage, exclusions, claims, billing, and cancellation. Signing this repair agreement does not enroll you in or charge you for MyProtection. The plan is separate from our workmanship warranty and any part-specific warranty. A repair requested under MyProtection must follow the claim and authorization process in your plan documents. We will separately quote and obtain your approval for any work or charge the plan does not authorize or pay for; our repair quote is not a promise of plan coverage or reimbursement.

Law Applying to In-person and Mail-in Repairs

We perform the repair work in Michigan. Michigan law governs this agreement to the extent permitted by applicable law. Federal law and any other state's law that applies to the transaction also remain in effect. This agreement does not take away any consumer, warranty, shipping, or other right or remedy that the applicable law does not allow you to waive. If a term conflicts with such law, that law controls on that issue and the rest of this agreement remains in effect.