Service Policy

Repair Risks

Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged during repair and rendered useless. Circuit board components deteriorate over time and can fail without warning, especially on liquid-damaged devices where components can short circuit, oxidize, corrode, and rust over time.

Repairs on devices with glued-on screens, such as iPads, involve prying the screen to access internal components. Screens are very delicate and can crack or break during the prying process. While we are highly experienced and the risk of screen breaking is minimal, it is still possible.

Touch ID/Face ID on Apple devices may fail during repair and become unusable. Although this is uncommon, it can happen depending on the device's condition and part used to repair them.

Integrated GPUs on laptops and AIO computers can fail without warning, especially on older devices such as MacBooks/iMacs, HP, Dell, Toshiba, Windows Tablets, and other devices with known GPU problems of any year, make, and model.

Estimates

While we try to be as thorough as possible with all estimates, we do not guarantee that our estimate is all-inclusive and final. Often, it is very difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change during the course of servicing your device. If our technicians need to update the estimate, we will inform you as soon as possible before we proceed any further. All changes MUST be approved by you before we move on with any work. Our initial estimate will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue.

Payment Options

We accept cash, all major credit and debit cards, and checks for our repair services. All invoices are set on a 30-day payment terms basis. Game Console Rezzurectionz will give the customer multiple notices to make payment. If customer communication is not made within the 30 days, the device will be recycled/sold.

Limited Shop Warranty

We offer a 60-day warranty on all repairs. If for any reason an issue from the original work order recurs within 60 days, we will perform the service again at no extra charge. All parts used to service your device are also guaranteed for 60 days from the date of service. The guarantee does not cover issues and/or parts costs that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

Warranty Exclusions

We do not offer warranties or guarantees, explicit or implicit, on any of the following:

• Any service using parts not purchased through Game Console Rezzurectionz.

• Any software issues, including virus removal and operating system installation.

• New symptoms/issues not directly related to the original service within the 60-day guarantee period.

• Customer or other repair shop attempts to install new hardware/software or modify existing hardware/software within the 60-day guarantee period voids the Game Console Rezzurectionz Limited Shop Warranty.

• Recurrence of original symptoms or issues caused by user error or negligence within the 30-day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the Game Console Rezzurectionz Limited Shop Warranty.

NOTE: If your device is physically tampered with or damaged within the warranty period, the Game Console Rezzurectionz Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at the time of original repair, customer or other repair shop attempts to open or modify the device, using non-original charging cables to charge your device, or any other action, accidental or intentional, that could cause our repair to fail. Some services performed by Game Console Rezzurectionz may void your manufacturer’s warranty. By accepting service from Game Console Rezzurectionz, you understand and agree that we are not held liable for voiding your device manufacturer's warranty.

Warranty Repairs

If your device malfunctions or fails within 60 days from the time that you received the device, we will perform the repair again at no extra cost to you. The issue must be related to the original work order. If the issue is unrelated, you will be notified about the repair cost before we move forward with the repair. No refunds are issued before we attempt the repair again so we can verify the validity of the claim. Warranty will only be honored if the customer allows us to first make attempts to repair the device before any refunds are issued. Refunds are only issued if we are not able to fix your device, minus the repair attempt fee and return shipping. See the repair attempt fee section of our terms for more details. If your device qualifies for the warranty repair and shipping is required, you are responsible for shipping the device back to us, and we will cover return shipping.

Estimate and Repair Time

We pride ourselves on the speed of our repairs; however, many of the factors that determine the length of your repair are beyond our control. As such, we will attempt to service your device as soon as possible in the order it was received. Many of our repairs are completed in 24-48 hours; however, we offer no guarantees of how long the service will take. Any references to service times on our website or in promotional materials are our best estimates based on previous experience and are not meant to represent an exact time frame or offer any guarantees of service time.

Replacement Parts Procedure

If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time. If you would like to hold on to your device until parts come in, a non-refundable deposit of 100% of the cost of the ordered parts will be required. Game Console Rezzurectionz will generally not use parts not purchased by Game Console Rezzurectionz. This is due to our inability to verify that the parts are functional and will provide a good fit for your device. Any replacement parts not supplied by Game Console Rezzurectionz are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer. By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the Game Console Rezzurectionz Limited Shop Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.

Repair Attempt Fee

We charge a repair attempt fee for most devices that involve motherboard repairs, data recovery, or devices that had prior repair attempts by anyone besides Game Console Rezzurectionz. If repair is unsuccessful or data recovery is not possible, or the device was previously worked on before it arrived at our shop, you will be charged a repair attempt fee of $40 to cover the time spent working on your device.

Shipping Policy

Customers are responsible for ensuring that their items are securely packaged to prevent damage during transit. Customers are responsible for all shipping costs to and from Game Console Rezzurectionz. We recommend using bubble wrap and sturdy boxes to protect your device. While Game Console Rezzurectionz provides up to $100 of insurance coverage with all shipments, customers can purchase additional insurance if needed at a rate of $5 per $100 in coverage. Failure to request insurance renders any shipping damages solely the responsibility of the customer, and Game Console Rezzurectionz assumes no liability in case of damages during shipping. Furthermore, we will send your devices back to you with the same packaging that it arrived in; if you send us your device in a generic box, we will ship it back to you in a generic box at your own risk. Please be sure to include your contact information to include your name, phone and email. This ensures that your device gets back to the right person. It is also encouraged to make sure you have your device serial number recorded prior to shipping, if possible. Turnaround times on repairs depend on the current workload when devices arrive and are serviced in their order of arrival.

Data

Game Console Rezzurectionz does not guarantee the security or safety of your data. While we take every precaution possible to ensure the integrity of your data is unaffected, we cannot assume liability for any lost data as a result of services performed by Game Console Rezzurectionz.

If we are aware that a procedure may result in the loss of data, we will inform you of the possibility, what data may be affected, and offer to back your data up at an additional cost if possible. However, due to the complex nature of electronic devices, we cannot predict in advance what may happen to your data in every situation. We strongly encourage you to back up any important files and documents before you drop off or mail in your device for service.

All data recovered will be placed on a flash drive provided by either the customer or Game Console Rezzurectionz and will be added to the final invoice for the customer as applicable. Original drives brought in for service will be given back to the customer regardless of condition for data backup redundancy for the benefit of the customer.

Pickup Time Limit and Storage

Due to our limited storage capacity, we will hold on to devices for up to 60 days after we contact you to pick up your device. After the 60-day period, if we have not heard from you, we will consider your device abandoned and Game Console Rezzurectionz will have the right to sell the device to recover service costs and parts used to fix your device, or we’ll recycle the device if it’s non-functional. We cannot guarantee that your equipment will not be discarded after the initial 60-day period, so it is critical that you pick up your equipment on time or make arrangements with Game Console Rezzurectionz to store your equipment until you can pick it up. If you make arrangements to pick up after 60 days, you will be billed $40 a month for storage.